Olivia Upholstered Bed Set

The Olivia Upholstered Bed Set is a refined, British-built sleeping solution that pairs quiet elegance with everyday practicality. Crafted by trusted UK manufacturers, this Upholstered Bed frame offers durable construction, sumptuous comfort, and a look that elevates the bedroom without pretension. It embodies British craftsmanship and luxury you can feel in every stitch and silhouette. Designed with flexibility in mind, the Olivia offers frame variations to suit room size and storage needs. Sizes include Single 3ft, Small Double: 4ft, Standard Double: 4ft 6in, King Size: 5ft, and Super King Size: 6ft. Base options range from Normal Slatted Base to Solid Divan Base, plus Slatted Ottoman Storage Base and Solid Ottoman Divan Storage Base. For those who already own a mattress, the option No Mattress is available; otherwise you can pair the frame with Open Coil Memory Mattress, Back Care, 1000 Pocket Sprung Mattress, or 2000 Pocket Sprung Mattress. With 50+ premium fabrics and colours, grouped by fabric collection, Olivia offers an enviable range of finishes: Chenille (Aubergine, Black, Charcoal, Chocolate, Cream, Mink, Red, Silver, Teal); Coniston (Almond, Armour, Blue, Charcoal, Emerald, Mink, Oxblood, Pink, Turmeric); Crush (Black, Cream, Grey, Red, White); Dumfries (Claret, Latte, Lilac, Marine, Mink, Olive, Pewter, Sapphire, Steel, Thistle); Linoso (Black, Blue, Charcoal, Sand, Silver); Naple (Beige, Black, Blue, Charcoal, Cream, Purple, Silver); Plush (Black, Blue, Emerald, Mink, Pink, Mustard, Silver, Steel, Cream); PVC Leather (Black, Brown, Cream); Teddy (Ivory, Pink). Customers can request free fabric swatches to preview colour, texture, and quality before ordering. Practical design and comfort: The combination of plush upholstery and robust base options ensures longevity and versatile living with a streamlined silhouette. Whether you choose the Ottoman Storage Base or the standard base, this bed set delivers elegant storage solutions without compromising support or aesthetics. Delivery and service: Divan Factory Outlet offers fast UK-wide delivery and expert service support, ensuring your Olivia bed set arrives with clear assembly instructions and lasting luxury.

Cancellations and Returns

1. An order may be cancelled at any time between the placement of the order and up to 90 days following delivery of the goods.

1. An 'Administration Fee' for cancellations and returns will be charged at 5% of the total order value. A 50% cancellation fee is also applicable to all 'made to order' products which includes Divan Bases, Headboards, Mattresses and Ottoman Storage Boxes, unless the order is cancelled within 1 working day of placing the order, before the order has been made.

1. If the Buyer is dissatisfied with their purchase for any reason they may, within 7 days of delivery, contact the Seller’s Customer Service Department to notify them that they wish to return some or all items from their order. The Buyer can either arrange to return the goods themselves to the Seller at their own cost in the original packaged condition only or they may ask the Seller to collect which will be based upon the direct cost to recover the goods and this cost will be deducted from the Buyer's refund.  Cancellation fees will also apply.

1. Goods must be returned to the Seller in the same condition they were in at the time of delivery to the Buyer and in their original packaging or similar. Items which are not adequately packaged at time of collection may not be collected and a charge will be levied to cover the cost of failed collection.

1. Mattresses can only be returned if they are unopened. Mattresses which have been opened cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.

1. Refunds will be issued within 30 days of cancellation or within 30 days of receipt of returned goods and after the Seller has inspected them for damage. The Seller reserves the right to withhold all or part of the Buyer's refund if items are returned damaged.

RETURNS

Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Divan Factory Outlet, and that includes returns, refunds & exchanges.

As we create all of our products on demand to ensure our products are created to each customer’s specification, you are purchasing a piece of furniture unique to you. For these reasons, we don’t accept returns of made-to-order items unless they are faulty or incorrect.

Please call our Customer Services Team on 0204-548-5533 within 90 days of delivery if you find your specified order to be faulty, or that we have delivered the wrong item. Our sales team will be more than happy to help assist you and rectify any issues.

As part of our returns and refunds process we ask that you send images of any defects or faults found with your order, to help our sales team decide the best course of action.

Goods must be returned in their original packaging and in new condition. We ask you to inspect your items on delivery to make sure you are happy with them as any goods which have been assembled can not be returned. Any goods that are not in their original packaging can not be returned. Please make sure all unwanted items are returned unused and in their original condition.

For hygiene purposes we cannot refund or exchange any items which are not in their original packaging. There will be a £60 collection charge and an additional £30 administration charge which will be deducted from the refund amount.

The careful collecting of beds and mattresses is expensive and difficult and we respectfully advise you to make sure that the items are fully prepared and ready to collect on the day of collection.

Returns will only be facilitated Monday to Friday, excluding Bank Holidays at a time that suits our rolling delivery schedule.

 

REFUNDS AND EXCHANGES

We will process your refund as soon as you let us know that you would like one or from the date that we receive your item back in stock.

Orders that have not yet delivered will be refunded within 7 days of notification. We will refund your purchase price, excluding our administration fee of 20% of the order value.

Orders that have been delivered and returned will be refunded within 7 working days after we receive your return into stock. We will refund your purchase price, excluding our collection and restocking charge of £99 per order.

In the event that you would like to exchange your product, Items must be unused and in their original condition and you must notify our customer services team within 90 days. The original price of your item will then be deducted from your new order and our delivery team will then collect the item you want to exchange on delivery of your new item.

For security reasons, you will be refunded on the card or payment method that you used to place your order.

 

FAILED DELIVERIES

If you are not available in person to accept your order on the delivery day and 7-hour slot we have agreed with you, we reserve the right to charge a fee of £60 for the redelivery of the first item and £20 for each additional item. All re-deliveries will respect our rolling delivery schedule, van capacity & availability in your local area.

*Please confirm delivery charges and times before placing your order. Some additional delivery charges may apply depending on postal codes in some exceptional, remote locations.

 

 

[DIVAN FACTORY OUTLET RESERVE THE RIGHT TO CHANGE THIS POLICY AT ANY GIVEN TIME]