All Services at Divan Factory Outlet: Tailored to Your Needs
At Divan Factory Outlet, we offer more than just premium furniture we provide a complete, customer-focused experience designed to make your shopping journey seamless and enjoyable. Our services are crafted to meet your every need, from personalised furniture advice to delivery and aftercare. Whether you're buying a divan bed, mattress, or an entire bedroom suite, we’re here to support you every step of the way.
Our Services at a Glance
We pride ourselves on delivering not just outstanding products, but also outstanding service. Here's a look at the services that set us apart:
- Free Delivery to Your Room of Choice
- Customisation Options for Personalised Products
- Expert Product Advice and Customer Support
- Flexible Returns and Hassle-Free Exchanges
- Professional Assembly Services
- Sustainability Commitment with Ethical Manufacturing
- Finance Options and Easy Payment Plans
- Trade and Contract Services
- Warranty Protection for Peace of Mind
Let’s explore each of these services in more detail so you can see exactly how we go above and beyond for our customers.
Free Delivery to Your Room of Choice
At Divan Factory Outlet, we understand that delivery can be a major concern when buying furniture. That's why we offer free 2-man delivery to your room of choice for all eligible products. This service ensures your furniture arrives exactly where you need it, whether it's your bedroom, living room, or another room in the house.
What You Get with Free Delivery:
- Two experienced delivery professionals who will handle your furniture with care.
- The option to choose the room of your choice for placement.
- Responsible disposal of packaging after the delivery to reduce clutter.
- Fast, efficient delivery across mainland UK, typically within 3-10 working days.
Our delivery service is more than just about getting your items to you — it’s about making the entire experience as easy and convenient as possible.
Customisation Options for Personalised Products
We believe that your furniture should be as unique as your home. That’s why we offer a wide range of customisation options for many of our products, particularly in our divan bed and upholstered furniture collections.
Customisation Features:
- Fabric Choices: Choose from a wide range of premium fabrics to suit your home’s decor.
- Bed Size Options: Available in single, double, king, and super king, with options for custom mattress sizes.
- Storage Configurations: Many of our divan beds and storage furniture items come with built-in storage, allowing you to choose the setup that suits your needs best.
Let us help you create furniture that fits perfectly with your home’s aesthetic and functionality.
Expert Product Advice and Customer Support
Shopping for furniture doesn’t have to be stressful. Our expert team is here to offer advice, answer questions, and guide you through your purchase process.
What You Can Expect:
- Personalised product recommendations based on your needs and space.
- Clear and honest advice about the best options for your home, such as which mattress firmness is right for you or the ideal fabric for your sofa.
- Support with measuring, ensuring that your new furniture will fit perfectly in your space.
We’re here to make your furniture purchase as smooth as possible, from the moment you browse until after your delivery arrives.
Flexible Returns and Hassle-Free Exchanges
We understand that sometimes, even after careful thought, you might need to return or exchange an item. That’s why we’ve made our returns process straightforward and customer-friendly.
Our Returns Policy Includes:
- 14-day returns for most products (see our Returns and Refunds page for full details).
- A clear and easy-to-follow process for arranging returns or exchanges.
- Transparent communication about potential restocking fees and return conditions.
We aim to make every part of the buying experience simple, including when it comes to making returns.
Professional Assembly Services
While many of our products are ready to use straight out of the box, others require some assembly. For your convenience, we offer professional assembly services so you don’t have to worry about putting your new furniture together.
Assembly Service Includes:
- Professional assembly of divan beds, bed frames, and large furniture items.
- Set up in your chosen room, so you can enjoy your new piece immediately.
- Removal of packaging after the assembly is complete, ensuring a clean space.
We want your experience with Divan Factory Outlet to be hassle-free from start to finish, and that includes helping you set up your new furniture.
Sustainability Commitment with Ethical Manufacturing
At Divan Factory Outlet, we are committed to providing sustainable and ethically made furniture. We work with trusted suppliers who share our values and ensure that all products are manufactured responsibly.
What This Means for You:
- Ethical sourcing of materials like wood, fabrics, and foams.
- Sustainable production practices that minimise waste and environmental impact.
- High-quality products designed to last, reducing the need for replacements.
With every purchase, you can feel confident that you’re supporting ethical practices and investing in products that will stand the test of time.
Finance Options and Easy Payment Plans
We understand that buying furniture is an investment, and we want to make it as affordable as possible. That's why we offer finance options that allow you to spread the cost of your purchase.
Available Payment Plans:
- Interest-free credit options with flexible terms.
- Easy-to-use payment plans for large and small purchases.
- Transparent, no-hidden-fee finance options.
When you choose Divan Factory Outlet, you don’t have to sacrifice quality for affordability — our payment plans are designed to give you the best of both worlds.
Trade and Contract Services
We also cater to businesses, hotels, guesthouses, and other trade customers. If you're looking to furnish multiple rooms, or need bulk orders for a contract project, we’re here to help.
Tailored Solutions for Businesses:
- Custom orders to suit the specific needs of your business.
- Bulk pricing for large orders or contract-based projects.
- Dedicated account management to ensure your needs are met with precision and care.
If you’re a trade or contract customer, get in touch with us to discuss how we can support your business with quality, cost-effective solutions.
Warranty Protection for Peace of Mind
Every piece of furniture we sell comes with a 5-year warranty (on most products), providing peace of mind that your investment is protected. Our warranty covers any manufacturing defects, ensuring that your furniture remains in excellent condition for years.
Trustworthy Service for Every Step of the Journey
From our friendly customer service team to our reliable delivery and professional assembly services, Divan Factory Outlet offers a seamless, stress-free experience from start to finish. We’re here to ensure that your new furniture fits perfectly in your home and that your experience with us is as easy and enjoyable as possible.
Frequently Asked Questions
What areas of the UK do you deliver to?
We deliver nationwide across mainland UK. Delivery charges are based on your postcode, and our website will calculate the correct shipping cost at checkout.
How do I return an item?
We offer a 14-day return period. Please contact our customer service team for detailed instructions on how to return your item.
Do you offer assembly for all products?
We offer assembly services for most large items, such as divan beds and wardrobes. Additional fees may apply.
Can I pay in instalments?
Yes, we offer flexible finance options that allow you to spread the cost of your purchase over time. Please check our payment options at checkout for more details.