FAQs

Below are some of the most common concerns our customers have before purchasing.
If your question isn’t listed, please email us at info@divanfactoryoutlet.co.uk

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Frequently Asked Questions

We are a UK-based bed specialist brand with over 11 years of experience. What started as a small family business has now grown into a trusted online destination for premium bed sets, divans, ottoman bases, mattresses, and headboards — all at affordable prices.

All of our products are proudly manufactured in the United Kingdom, ensuring high-quality craftsmanship and materials.

Our products are known for their quality, affordability, and comfort. Each piece is handcrafted to order using premium materials. We also offer a 5-year warranty, free two-man delivery, and excellent customer service.

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

We regularly offer promotions and discounts on select items. Please check our website or subscribe to our newsletter to stay updated.
Absolutely! Our team of professionals is here to help you select the perfect bed based on your style, comfort needs, and space. Reach out via chat or email for personalised guidance.
  • Standard delivery takes 3–10 working days (most arrive in 3–4).
  • Some remote postcodes may take up to 28 working days.
  • Delivery is free for most UK mainland orders over £100.
  • Orders under £100 and certain postcode areas incur a surcharge (see delivery page for details).
Unable to find satisfactory answers ? Contact Support