Bed was delivered prompt however wrong headboard was provided. Still awaiting response to my message regarding this.
Absolute nightmare experience with Order #DFO6230. The delivery/installation team damaged our brand-new Dream Vendor Ottoman Base, causing scuffs and punctures to the fabric. Because my wife is heavily pregnant, we tried to be reasonable and accepted a £50 partial compensation offer proposed by their manager on 7th October to avoid the disruption of an exchange.
Nearly a month later, Divan Factory Outlet has completely ghosted my emails, failed to pay the agreed £50, and ignores all communication—yet they have the audacity to automate emails asking for a 5-star review. Utterly unprofessional breach of agreement. Avoid this company if you expect them to honor their word.
Good quality bed and matress and great service.
The foot end based board is poor with staples sticking up under the fabric you must of let the apprentice do it … other than that ok

