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Need Help or Advice? Call 0800-002-5491 or email [email protected] Mon-Fri 9am-5pm

10% off the first order if you quote FIRST10

10% off  first order if you quote FIRST10

Delivery Information & Upgrades

DELIVERIES

We offer a free 3-7 working days delivery to most areas.

We create all of our products on demand to ensure our products are created to each customer’s specifications.

We carry most fabrics, materials, and fixtures in stock to ensure as soon as orders are placed, manufacturing can take place immediately to get your product to you as soon as possible. On some very rare occasions where materials may be out of stock, deliveries may take up to 28 working days. In such instances, we do our best to let the customer know.

As our products are all manufactured by hand, there is likely to be uncontrollable variations in manufacturing build. There may also be slight variations in color and fabrics.

If you require an item urgently or require the item to be delivered on a specific date, do not hesitate to email our sales team who will do their best to inform you how likely the intended delivery date is.

We use a specialist courier with a delivery team to ensuring that you will receive your goods in optimum condition.

On very rare occasions deliveries can be canceled due to unforeseen circumstances for which we are unable to compensate customers for canceled appointments.

Please note: Free Delivery Service does not include recycling. We do not take away your old mattress or bed when delivering your item and logistical preparations for delivery must be arranged by you. If you want us to recycle your bed or mattress please visit our “Delivery Upgrade” page for more information.

In the event that you are not present when delivery is being made, our courier service reserves the right to re-attempt delivery after arranging it with the customer.

Goods can be returned within a period of 14 Days of delivery, once the goods have been collected please allow 28 days for the refund to be processed, all refunds will incur a £60 collection fee. ALL items returned must be in their original packaging and condition.

Please note that the company would not be held liable for any risk to the items past the pavement into residential or communal spaces. Delivery times during the festive period and national holidays do vary so please contact our delivery team for more information.

We deliver 7 days a week excluding public and bank holidays.

 

Delivery Process

1

Order Received

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2

Order Processed

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3

Order passed to the delivery team

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4

Delivery team will contact you direct to book in your delivery

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4

Delivery team will contact you direct to book in your delivery

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5

AM/PM time slot will be given 24-48 hours before the delivery

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6

Your product will be delivered by our special two-man (Covid-19 safe) premium delivery team

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Free Delivery To The UK Mainland

Lead time is usually 3-7 working days. We try our best to deliver as soon as possible, normally, arrive within 3-4 working days.

Free Delivery Exceptions

All orders under £100 have a delivery charge of £6.99 or £9.99 depending on the item. The charge is £6.99 for all the headboards below £100 and £9.99 for mattresses below £100.

Surcharge Areas

The following area will have a £40 surcharge

AB, BH, BN, CA, CT, DD, DG, DT, FK, EH, EX, G, PH, IP, IV, KA, KY, LD, LL, ML, NR, PA, PL, PO, SA, SO, TA, TD, TN, TQ, TR,

Lead time is 7-14 working days.

Please note we will not dispatch your products until we spoke with you and take the additional surcharge amount.

Northern Ireland and Offshore Isles

We do not offer free delivery to anywhere off the UK mainland, this includes offshore islands, Northern Ireland, Jersey, Isle of Man, Isle of Wight, Isle of Scilly, Scottish Islands and Channel Islands, etc.

The cost is £70 and delivery is to the front of the house via pallet delivery company.

Lead time is 10-20 working days

Important Notes

Multiple items have different delivery options and will be delivered on the basis of the longest lead time.

The room of choice is only for the house address. If you reside in a building, consisting of flats and apartments then we can only deliver up to the 2nd floor unless there’s a lift or automatic way.

Recycling

We do offer to recycle of items as an additional service. Recycling charges are £29.99 for one item (mattress or bed) full set £49.99. If you have more than one set please discuss in advance. Make sure all recycling items are deep clean as they should be donated to charities. Please see the delivery upgrade page for more details

Assembly

We do the professional assembly for only £24.99, please see the delivery upgrade for more details. If you want to assemble the bed yourself or need help, please see the assembly instructions page.

Accepting Your Delivery

Our delivery team will deliver your items to the room of choice. If the goods are in perfect condition, you require to sign the delivery note (proof of delivery).

If the product is damaged, please state on the delivery note and refuse the delivery.  If the product is minimal damage and you are willing to keep the product and accept the compensation amount please state on the delivery note as “damage received” and let us know via email or telephone.

Damaged, Faulty, Missing, or Wrong Items

If your item is damaged, faulty, missing, or the wrong items, you must inform us within 24 hours of receiving the items via email or telephone.

Important note: Please note we strongly recommend that you do not dispose of your bed or mattress until you have received your items. Sometimes unforeseen circumstances the deliveries being delayed which are beyond our control.
 

Upgradable Delivery Options:

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